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Refund, Resend and Returns Policy

Please review the following policies carefully

We Usally choose the fast charge that maybe take 8-15 days depend on the location.

Except for the important interpretation, Product Treasure will make a refund, resend, or accept the return for any of the following cases:

Orders Delayed
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from PT warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from CJ warehouse.
b. For Brazil, it is after 110 days counting from the date that order departed from PT warehouse due to the strict customs clearance at Brazil.
c. For PT Packet Liquid Line to all counties, PT will deal with your dispute for delayed orders after 100 days counting from the date that order departed from PT warehouse.
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, PT will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.
Orders not Received
We will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If  Your clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
  • Incorrect/insufficient address.
  • No such number.
  • Unknown recipient.
  • Refused.
  • Do not pick up in time.
  • No safe delivery location.
  • Uncleared customs.
  • Others.
Products Damaged
We offers a full refund or a replacement if packages arrived are badly damaged.
We offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
 
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, We cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary, electronic products, Your clients shall complain or open a dispute to you within 30 days after packages are delivered.
d. For service products, We refunds you the cost of the product which is the price in China market.
Incorrect or Missing Products
We has a strict quality control process before products are dispatched. So We will deal with incorrect or missing products as follows:
a. For incorrect products, We offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., We  offers a refund or resend if you provide a screenshot of your clients' complaint including name, content and date.
c. For parts missing which doesn’t affect product function, We may refund partially or resend the missing part; for parts missing which affect product function, CJ will resend the product only.
d. For accessories, We will resend the accessories.
Notes:For size problem, We will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
 
Orders Cancellation
For orders cancellation, We offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as We has planned and prepared for you after payment.
Important Interpretation
  1. You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
  2. We takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, We will notify you by Email, Line, WhatsApp etc.
  3. Due to limited international transportation, We will not accept any disputes when your orders are shipped to the following countries:
    Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
  4. Products can be returned to China warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way, so we accept return the product more than 100$ only.
  5. We shall not accept any unreasonable disputes, including but not limited to:
    a. The Customer does not like it.
    b. The product description is not real.
    c. Products smell unusual.
    e. The shipping address was provided incorrectly.
    f. Product difference was negotiated in advance.
    g. Tracking information deleted by logistics companies or local post offices.